These Terms & Conditions govern your use of the pgwin platform. Please read them carefully before creating an account or placing any wagers. By accessing pgwin, you agree to be bound by these terms in full.
The most important points from the pgwin Terms & Conditions, summarized for quick reference
You must be at least 21 years of age to register and use pgwin, in accordance with Philippine gaming regulations. pgwin reserves the right to request proof of age at any time and to suspend accounts where age verification cannot be completed.
Each player may hold only one pgwin account. Duplicate accounts are strictly prohibited and will result in permanent suspension of all associated accounts and forfeiture of any balances held therein, including bonuses and pending withdrawals.
All bonuses issued by pgwin are subject to wagering requirements before withdrawal is permitted. The specific rollover multiplier, eligible games, and time limits for each bonus are stated on the pgwin Bonus page. Bonus abuse will result in account suspension.
You are solely responsible for maintaining the confidentiality of your pgwin login credentials. pgwin will never ask for your password via chat or email. Any activity conducted through your account is your responsibility unless you have reported unauthorized access to pgwin support.
Withdrawals above certain thresholds require completed KYC (Know Your Customer) verification, including a valid Philippine government-issued ID. pgwin processes approved withdrawals to GCash or Maya promptly. Withdrawals to unverified accounts may be delayed or declined.
pgwin is committed to responsible gaming. Deposit limits, session reminders, and self-exclusion tools are available to all registered players. pgwin complies with PAGCOR responsible gaming standards. Gambling is addictive. Know when to stop.
In these Terms & Conditions, the following definitions apply unless the context requires otherwise:
By accessing the pgwin platform, creating an Account, or placing any Wager, you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety, together with the pgwin Privacy Policy and any game-specific rules published on the platform.
If you do not agree to any part of these Terms & Conditions, you must immediately cease using the pgwin platform and close your Account. Continued use of pgwin following any amendment to these Terms constitutes acceptance of the revised Terms.
To register and use pgwin, you must satisfy all of the following eligibility requirements at all times:
pgwin does not knowingly accept registrations from individuals in jurisdictions where online gaming is prohibited. It is your sole responsibility to ensure that your use of pgwin complies with the laws of your jurisdiction.
To access real-money gaming on pgwin, you must create a registered Account. During registration, you agree to provide accurate, current, and complete information, including your full legal name, date of birth, valid email address, and Philippine mobile number.
Each individual may hold only one (1) pgwin Account. The creation of multiple accounts by a single individual — whether using different names, email addresses, mobile numbers, or payment methods — is strictly prohibited and constitutes grounds for immediate suspension of all associated accounts and permanent forfeiture of all balances.
You are solely responsible for maintaining the security of your Account credentials. You must not share your password with any third party. pgwin will never request your password through any channel. Any activity conducted through your Account prior to your reporting of unauthorized access to pgwin support is your sole responsibility.
pgwin reserves the right to conduct identity verification (KYC) at any stage of the account lifecycle, including at registration, prior to processing withdrawals, or in response to suspicious activity. Failure to complete KYC verification within the timeframe specified by pgwin may result in account suspension and withholding of pending withdrawals pending investigation.
pgwin accepts deposits via the following payment methods available to Philippine players: GCash, Maya (PayMaya), and bank transfer via participating Philippine banks including BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. Debit card deposits may also be available subject to your issuing bank's policies.
All deposits are processed in Philippine Peso (PHP / ₱). Minimum deposit amounts are displayed on the pgwin Finance / Wallet page and are subject to change. Deposits are generally credited to your Account balance immediately upon confirmation from the payment provider.
pgwin does not charge fees on standard deposits. However, your payment provider may apply their own transaction fees, which are outside pgwin's control. You are responsible for any fees charged by your bank or e-wallet provider.
pgwin reserves the right to decline or reverse any deposit that it reasonably suspects to be fraudulent, associated with money laundering, or in violation of these Terms. In such cases, pgwin will notify you and may request additional documentation before processing any related withdrawal.
Withdrawal requests may be submitted through the pgwin Finance / Wallet section of your Account. Withdrawals are processed to the same payment method used for your most recent deposit, subject to availability. pgwin supports withdrawals to GCash and Maya, as well as bank transfer to participating Philippine banks.
Before your first withdrawal — and for any withdrawal above the threshold specified on the Finance / Wallet page — you must complete KYC verification by submitting a valid Philippine government-issued ID (e.g., PhilSys National ID, passport, driver's license, SSS/GSIS ID, or PRC ID) and any additional documents requested by pgwin's compliance team.
Withdrawal processing times are as follows:
Bonus funds are not withdrawable until the applicable wagering requirements have been fully met. Only real-money funds that have satisfied all applicable conditions may be withdrawn. pgwin reserves the right to deduct any outstanding bonus amounts from a withdrawal request where wagering requirements have not been completed.
pgwin reserves the right to delay or decline withdrawal requests pending investigation of suspected fraud, bonus abuse, or breach of these Terms. Players will be notified of any such delay and provided with a reason where permitted by applicable law.
pgwin offers various bonuses and promotions to eligible players, including welcome bonuses, reload bonuses, cashback offers, and free spins. All bonuses are subject to the specific terms published on the pgwin Bonus page at the time the bonus is claimed, including wagering requirements, eligible games, minimum odds, and expiry periods.
General bonus conditions applicable to all pgwin promotions unless otherwise stated:
All games available on pgwin are governed by their individual game rules, which are accessible within each game interface. In the event of any conflict between game-specific rules and these Terms & Conditions, the game-specific rules shall prevail with respect to gameplay mechanics, and these Terms shall prevail with respect to account, payment, and conduct matters.
pgwin uses certified Random Number Generator (RNG) technology for all non-live games to ensure fair and unpredictable outcomes. Live casino games are conducted by real dealers in real time and are subject to the rules of the respective game as announced by the dealer and displayed on screen.
In the event of a technical malfunction, disconnection, or system error during gameplay, pgwin reserves the right to void affected rounds and return the wagered amount to the player's balance. pgwin's decision on the outcome of any disputed round is final, subject to the complaints procedure set out in these Terms.
Minimum and maximum bet limits apply to all games and are displayed within the game interface. pgwin reserves the right to adjust bet limits at any time.
The following conduct is strictly prohibited on pgwin and will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:
pgwin reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, with or without prior notice, in the following circumstances:
Upon account closure for breach of these Terms, pgwin reserves the right to forfeit any remaining balance, including real-money funds, where permitted by applicable law and regulation. Where closure is initiated by the player for responsible gaming reasons, any remaining real-money balance (excluding unmet bonus funds) will be returned to the player's verified payment method after completion of any required investigation period.
You may close your pgwin Account at any time by contacting pgwin support. Voluntary account closure requests will be processed within 5 business days.
pgwin is committed to providing a safe and responsible gaming environment for all Filipino players. pgwin complies with PAGCOR's responsible gaming standards and provides the following tools to all registered players, accessible directly from the Account dashboard:
pgwin will not knowingly allow individuals who have self-excluded to re-register or access the platform during their exclusion period. If you have self-excluded and believe you have been able to access pgwin in error, please contact pgwin support immediately.
All content on the pgwin platform — including but not limited to the pgwin brand name, logo, website design, graphics, game interfaces, text, and software — is the intellectual property of pgwin or its licensors and is protected by applicable Philippine and international intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the pgwin platform solely for your personal, non-commercial entertainment purposes. You may not copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any pgwin content without prior written consent from pgwin.
To the maximum extent permitted by applicable Philippine law, pgwin's total liability to you for any claim arising out of or in connection with your use of the pgwin platform shall not exceed the total amount deposited by you into your pgwin Account in the thirty (30) days immediately preceding the event giving rise to the claim.
pgwin shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of goodwill, arising out of or in connection with your use of the pgwin platform, even if pgwin has been advised of the possibility of such damages.
pgwin does not guarantee uninterrupted or error-free access to the platform. Scheduled maintenance, technical issues, or circumstances beyond pgwin's reasonable control may result in temporary unavailability of the platform or specific features. pgwin will endeavour to provide advance notice of scheduled maintenance where practicable.
Gambling involves risk. You acknowledge that you may lose money wagered on pgwin and that pgwin is not responsible for any financial losses incurred through gameplay. You participate in all games at your own risk.
pgwin collects, processes, and stores your personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering on pgwin, you consent to the collection and processing of your personal data as described in the Privacy Policy.
pgwin will not sell or share your personal data with third parties except as required to process payments, comply with legal obligations, or fulfil regulatory requirements under Philippine law. For full details of how pgwin handles your data, please review the pgwin Privacy Policy.
These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.
Before initiating formal legal proceedings, you agree to first contact pgwin support to attempt to resolve the dispute informally. pgwin will endeavour to respond to all formal complaints within 10 business days. If a dispute cannot be resolved informally, either party may escalate the matter to the appropriate regulatory authority, including PAGCOR where applicable.
pgwin reserves the right to amend these Terms & Conditions at any time. Where changes are material, pgwin will provide reasonable notice to registered players via email or a prominent notice on the platform prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page.
Your continued use of the pgwin platform following the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree to the revised Terms, you must cease using pgwin and may request account closure by contacting pgwin support.
If you have any questions, concerns, or complaints regarding these Terms & Conditions or the pgwin platform, please contact the pgwin support team:
For responsible gaming support or self-exclusion requests, please contact pgwin support directly via live chat for the fastest response. Self-exclusion requests are treated as priority and processed within 24 hours of receipt.
Now that you know the terms, jump into the pgwin experience. Live casino, 500+ slots, and bingo — all on your phone, with GCash deposits that clear instantly.
Must be 21+ to register. Play responsibly. Gambling is addictive. Know when to stop.